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Válaszd ki MyTelenor fiókod vagy előfizetésed, amellyel kapcsolatban ügyet szeretnél intézni!

Customer satisfaction

Telenor wants to keep its customers satisfied with the quality of its products and services at all times. For this reason, Telenor has been monitoring customer satisfaction for several years with customers’ involvement, regular customer contact, analysing the feedback received and integrating it into future development goals.p>

Customer satisfaction survey

Based on a customer survey conducted in 2015, customers are satisfied with Telenor’s services. Telenor maintained its customer satisfaction level above 85% also during the reporting period.

Satisfaction with phone-based customer service

In order to obtain clear and measureable feedback about its performance and service quality, our customer service has been running continuous IVR-based customer satisfaction surveys during the year. Based on the results, we can proudly say that Telenor maintained the excellent quality of its customer service and the high level of satisfaction and loyalty of its customers also in 2015. The results were steadily high throughout the year, only the summer period saw slightly lower scores from customers due to a sudden increase in workload and the resulting slower customer service caused by service-related changes.

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