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Válaszd ki MyTelenor fiókod vagy előfizetésed, amellyel kapcsolatban ügyet szeretnél intézni!

Responsible marketing

In the course of its marketing activities, Telenor does its utmost to comply with effective legal regulations and considers the market environment as well as the feedback on its business from consumers and the competent authorities. Telenor is committed to providing its existing and prospective customers with clear and accurate information on the available services and the terms of using them. To ensure appropriate information supply to customers, Telenor keeps controlling compliance with consumer protection and other legal requirements in all phases of its marketing activities from planning services to launching them. Telenor makes effort to convey its messages to consumers through all channels thus ensuring that they are supplied with appropriate information. Telenor’s marketing activities are regulated primarily by Act CLV of 1997 on consumer protection, Act XLVIII of 2008 on the basic terms and limitations of commercial advertising activities, Act XLVII of 2008 on the prohibition of unfair commercial practices towards customers, Act No. 100 of 2003 on Electronic Communication and Act LVII of 1996 on the prohibition of unfair and restrictive market practices.

Pursuant to the effective legal regulations, marketing communications activities are overseen by several authorities including the National Media and Infocommunications Authority (NMHH), the National Consumer Protection Authority, and the National Competition Authority (GVH). As part of their regulatory activities, these authorities request data from Telenor both on a regular and on an ad hoc basis. They conduct inspections not only based on consumer reports but also upon their own initiative.

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