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Privacy

Due to the nature of our business activities, we manage personal data in virtually all fields on a daily basis. With technology and digital growth, privacy has become more critical than ever before in recent years. Telenor follows strict privacy rules, and manages privacy and data availability risks in line with customer expectations.

To manage data security risks in a structured and efficient manner, Telenor keeps working to protect not only customer data but also its own sensitive corporate data against potential attacks and abuse.

Telenor manages data in compliance with effective legal regulations, and in particular Act CXII of 2011 on the right of personal data protection and freedom of information and the Communications Act. In line with its statutory obligations, Telenor outlines the rules for managing its subscribers’ personal data in its General Terms and Conditions and its internal Privacy Policy

The number of privacy violations declined over 2014 due to Telenor’s continuous efforts to improve privacy. As a result of privacy training courses and workshops, colleagues and Telenor partners responsible for data management pay a lot more attention to privacy. In addition, 2015 saw the establishment of a more secure data channel. These actions are expected to further reduce the number of privacy complaints in the future.

Privacy complaints

2011 2012 2013 2014 2015
Number of privacy complaints received 65 35 55 169 113
Number of substantiated complaints 33 11 32 128 83
Number of substantiated complaints reported by third parties 29 11 25 60 47
Number of substantiated complaints received from regulatory authorities 1 1 1 1 1
Number of data leakage incidents 3 5 4 1 14
Number of data theft incidents 3 1 0 1 3
Number of data loss incidents 1 0 0 0 0
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