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Válaszd ki MyTelenor fiókod vagy előfizetésed, amellyel kapcsolatban ügyet szeretnél intézni!

Our customers

Telecommunications and infocommunications have grown to become an integral part of people’s private and working lives. With mobile growth, an accelerated pace of life and changing business models, we have to satisfy the increasingly diverse needs of several customer segments in an impeccable quality. This is the only way to create value for our customers.

Our consumer base includes adult mobile internet users with a smartphone open to new mobile solutions, young people attracted to innovation and senior users with a preference for traditional mobile phone solutions. Telenor works hard to better understand the needs of its target segments and serve them at the highest possible quality. With innovation being so critical in telecommunications, Telenor has also added several innovative solutions to its services portfolio. In addition to mobile voice and mobile internet services, we also offer financial and digital services to our customers. As a result of these new services, our customer base now includes users keen to find digital entertainment solutions and mobile wallet users regularly using their mobile phones for payment.

Our business customers have even more diverse needs. The type of services they need and their budget available depend on their core business, industry-specific requirements and size. Serving our enterprise customers demands flexibility, creativity and, last but not least, high-quality telecommunications services based on a thorough understanding of customer needs. The challenges faced when serving SME customers include their demand for close cost control and optimised service plans.

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