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Customer Service Contacts

Telenor Sales Points

Automated Customer Service

Free of charge from Telenor’s Hungarian network.

1741 – Switch between tariff packages and order services
Balance top-up for postpaid and prepaid subscriptions. Here prepaid subscribers can top up their normal balance and postpaid subscribers their universal balance.
1748Info line for ported numbers: Using the automated system, you can simply check which mobile operator the specific mobile phone number belongs to.

Call Centre

1220 – Can be called free of charge 24/7 from Telenor’s Hungarian network. You can reach the operator using an interactive voice response (IVR) menu system. If you would like to speak with an English speaking operator please press 8.

+36 20 200 0000 – this is a direct line to a Telenor operator charged at normal rates for domestic calls in your tariff package and at the international rate to Hungary from the specific foreign country.

Via the electronic form:

Our Customer Service will reply to your questions/comments within 30 days.
If you are one of our subscribers and you have already registered at the MyTelenor (formerly known as Telenor Online) online customer service, please send us a message via the Customer Relationship menu. If you have not yet registered online, send your message using one of the following methods:

Electronic form – Telenor subscribers
Electronic form – New customers (not yet Telenor subscribers)

Mailing address and fax number of our customer service:

Telenor Hungary Ltd., H-2045 Törökbálint, Pannon út 1.
+36 1 464 6111; +36 1 464 6171

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